Contact Us

Thank you for visiting nevarioq!

We appreciate your interest in our store and are always happy to hear from our customers. Whether you have questions about our products, need assistance with an order, or would like more information about our store policies, our customer support team is here to help.

We value clear communication and aim to make getting assistance as straightforward as possible.

How Can We Help You?

Product Questions

If you would like more information about a product, its features, specifications, or other details, please feel free to contact us.

We will do our best to provide helpful information so you can make informed purchasing decisions.

Order Support

If you have questions about an existing order, need help reviewing your order details, or would like to request a change or cancellation, please get in touch with us as soon as possible.

Please note that order changes and cancellations may depend on the current processing or shipping status.

Shipping and Delivery

For questions about shipping arrangements, estimated delivery times, tracking information, or delivery issues, please contact our customer support team.

Including your order number will help us identify your purchase and review your inquiry.

Returns and Refunds

If you would like to request a return or refund, or if you have received a damaged, defective, incomplete, or incorrect item, please contact us before sending anything back.

We will review your request and explain the applicable procedures in accordance with our Return & Refund Policy and applicable law.

Please do not send returned products before receiving the appropriate return instructions.

General Questions and Feedback

We welcome your comments, suggestions, and feedback about nevarioq and your shopping experience.

Your feedback is valuable to us and helps us identify opportunities to improve our website, store information, and customer support.

Our Contact Information

For assistance, please use the following contact details:

Brand Name: nevarioq

Legal Company Name: Tianjin Junyue'an Trading Co., Ltd.

Customer Support Email: service@nevarioq.com

Phone: +86 22 65197671

Business Address: Room 502-8, 5th Floor, Office Building, No.50 Hangzhou Avenue, Hangzhou Sub-district, Binhai New Area, Tianjin

Information for Order Inquiries

If your inquiry concerns an existing purchase, please include the following information in your email:

  • Your order number.

  • The email address used when placing your order.

  • A brief explanation of your question or concern.

  • Relevant photographs, if your inquiry involves a damaged, defective, or incorrect item.

Providing these details will help us identify your order and review your request more efficiently.

Email: service@nevarioq.com

Important Information About Returns

If you wish to return a product, please contact our customer support team before arranging the return.

If your return request is accepted, we will provide the applicable return instructions and destination.

Please note that the business address listed above is provided for company contact purposes and is not necessarily the return shipping address.

Do not send returned products to our business address unless our customer support team has specifically confirmed that it is the correct return destination.

We're Here to Help

At nevarioq, we believe that helpful communication is an important part of a positive shopping experience.

We appreciate every customer inquiry and will make reasonable efforts to provide clear and useful assistance.

Thank you for choosing nevarioq. We appreciate your trust and look forward to assisting you!