Shipping Policy

Last Updated: October 30, 2026

Thank you for shopping with nevarioq!

We aim to make the delivery process as clear and convenient as possible. This Shipping Policy explains our shipping options, applicable fees, estimated delivery times, order processing, tracking information, and procedures for handling delivery-related issues.

Please review this policy before placing an order.

1. Shipping Destinations

We offer shipping to eligible destinations supported by our online store.

Available shipping services may depend on your delivery address and the shipping zones configured in our store.

Please enter your complete shipping information during checkout to view the available shipping methods, applicable fees, and estimated delivery times.

Before completing your purchase, please make sure that all shipping details are accurate and complete.

2. Shipping Methods and Fees

We currently offer the following shipping options for eligible orders.

Free Standard Shipping

  • Shipping Fee: Free

  • Minimum Order Value: $39.00

  • Estimated Delivery Time: 10–15 business days

  • Product Eligibility: All products

Free Standard Shipping is available for eligible orders totaling $39.00 or more.

Standard Shipping

  • Shipping Fee: $4.99

  • Eligible Order Value: $0.00–$38.99

  • Estimated Delivery Time: 10–15 business days

  • Product Eligibility: All products

For eligible orders valued between $0.00 and $38.99, a Standard Shipping fee of $4.99 applies.

The final shipping fee and available delivery options will be displayed at checkout before you complete your purchase.

3. Order Processing and Preparation

After an order is submitted and payment is confirmed, we will begin the necessary order processing and shipment preparation.

Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.

Please note that the estimated shipping times listed in this policy do not necessarily include the time required to process and prepare an order before dispatch.

We will make reasonable efforts to process orders and arrange shipment in a timely manner.

4. Estimated Delivery Times

Our current estimated shipping times are:

  • Free Standard Shipping: 10–15 business days.

  • Standard Shipping: 10–15 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, transportation disruptions, and other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team so we can review the available shipping information.

5. Shipping Confirmation and Order Tracking

Once your order has been dispatched and tracking information is available, the relevant shipping details will be provided through the available order notification system or by email.

Please note that tracking information may take some time to appear or update after dispatch.

If you cannot locate your tracking information, notice an unexpected delivery delay, or have questions about your package, please contact us with your order number and tracking number, if available.

Customer Support Email: service@nevarioq.com

We will review the available information and provide assistance regarding your shipment.

6. Shipping Address Changes

If you discover an error in your shipping address after placing an order, please contact our customer support team as soon as possible.

We may be able to update your shipping information before order processing or shipment begins. However, we cannot guarantee that an address change will be possible once your order has been processed or dispatched.

Please carefully check the following information before completing checkout:

  • Recipient's full name.

  • Street address.

  • City and applicable region.

  • Postal or ZIP code.

  • Contact information.

If incorrect or incomplete shipping information causes a delivery problem, we will review the circumstances and explain the available options.

7. Delayed or Missing Packages

If your package has not arrived within the estimated delivery timeframe, or your tracking information indicates an unusual delay, please contact our customer support team.

To help us review the issue, please provide:

  • Your order number.

  • The email address used when placing your order.

  • Your tracking number, if available.

  • A brief description of the delivery issue.

We will review the available information and explain the appropriate next steps.

Please note that tracking updates may occasionally be delayed while the shipping carrier processes your package.

8. Undeliverable or Returned Packages

A package may become undeliverable because of an incorrect address, incomplete delivery information, unsuccessful delivery attempts, or other delivery-related circumstances.

If your tracking information indicates that a package is undeliverable or has been returned to the sender, please contact our customer support team.

We will review the available shipping information and explain the next steps.

Any additional shipping arrangements, costs, or refund adjustments will be assessed according to the circumstances, our applicable policies, and applicable law.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact our customer support team.

To help us review the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Photos of the item and packaging, if available.

We will review the information and explain the appropriate next steps.

Returns, replacements, and refunds will be handled in accordance with our Return & Refund Policy and applicable law.

Email: service@nevarioq.com

Please contact us before returning an item so that we can provide the appropriate instructions.

10. Returns and Return Shipping

If you wish to return an item, please contact our customer support team before sending it back.

If your return is approved, we will provide the applicable return instructions and destination.

Please do not send returned items before receiving instructions from our customer support team.

The business address listed in our Contact Information is provided for company contact purposes and is not necessarily the return shipping address.

Do not send returned products to our business address unless our customer support team has specifically confirmed that it is the correct return destination.

For further information about return eligibility, return shipping costs, and refund procedures, please review our Return & Refund Policy.

11. Contact Information

If you have questions about shipping, delivery, tracking information, or an existing order, please contact us using the information below.

Brand Name: nevarioq

Legal Company Name: Tianjin Junyue'an Trading Co., Ltd.

Customer Support Email: service@nevarioq.com

Phone: +86 22 65197671

Business Address: Room 502-8, 5th Floor, Office Building, No.50 Hangzhou Avenue, Hangzhou Sub-district, Binhai New Area, Tianjin

When contacting us about a shipment, please include your order number and the email address used at checkout so we can assist you more efficiently.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business operations, services, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

Any changes will be applied in accordance with applicable law and will not unlawfully restrict existing customer rights.

Thank you for choosing nevarioq. We appreciate your trust and look forward to providing you with a convenient shopping experience.